Shipping policy

1. Total Delivery Time The total time to receive your order is calculated as follows: Total Delivery Time = Processing Time + Shipping Time

2. Processing Time & Order Confirmation

Order Confirmation: After you place an order, you will receive an immediate confirmation email. This means we have received your order and pre-authorized your payment. If any item is unexpectedly out of stock, we will notify you by email immediately.
Standard Processing: All orders require 3–5 business days (Mon-Fri) to pick, pack, and prepare for shipment. Orders placed after 5:00 PM (EST) will be processed the following business day. Please note that we do not ship on weekends or holidays.

3. Shipping Destinations & Transit Times We currently only ship to addresses within the United States.

Shipping Area: United States (Contiguous US).
Estimated Transit Time: 5–7 business days.
Note: Transit times are estimates and may vary due to weather conditions or carrier delays (FedEx/UPS/USPS).

4. Shipment Notifications Once your package leaves our warehouse, you will receive a tracking email to the email address used at checkout.

Please allow up to 24 hours for tracking updates to appear in the carrier's system.
If you haven’t received tracking details within 6 business days of placing your order, please contact us at support@twillara.com.

5. Damage Claims & Inspection

Inspect on Delivery: Please check the packaging for any visible damage upon arrival. If the package is significantly damaged, please take clear photos of the shipping label, the carton, and the contents immediately.
Submit a Claim: Email your photos and a brief description to support@twillara.com within 48 hours of delivery.
Resolution: If the product is found damaged or if parts are missing, we will send a replacement item or the necessary parts at no additional cost to you.

6. Shipping Carriers & Delivery

Carriers: Most orders are shipped via standard carriers such as FedEx, UPS, or USPS.
No Signature Required: In most cases, packages will be left at your mailbox or doorstep. Please ensure your shipping address is secure.
Wrong Address: We are not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your shipping details before confirming your order.
Delivery Issues: If you experience delays or issues with delivery, please contact us immediately at support@twillara.com

7. Delivery Information

Couriers: Most orders are shipped via standard carriers such as FedEx, UPS, or USPS.
No Signature Required: In most cases, packages will be left at your mailbox or doorstep. Please ensure your shipping address is secure.
Wrong Address: We are not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your shipping details before confirming your order.

8. Contact Information If you have any questions about your order, shipping status, or returns, please contact us: